Returns & refunds

Your rights when buying from Plywood Warehouse.

Your right to cancel

If you're a consumer buying online, under the Consumer Contracts Regulations you may cancel your order within 14 days of receiving the goods, without giving any reason. To cancel, tell us clearly within that period — email, phone, or the model form below are all fine — then return the goods within 14 days of telling us.

We'll refund the price of the goods and the original standard delivery chargewithin 14 days of receiving them back (or proof they've been sent). Please take reasonable care of the goods: we may reduce the refund if they've been handled beyond what's needed to inspect them (for example cut, drilled, fixed or finished).

Cut-to-size & bespoke items

Plywood that has been cut to your specificationis made to order and is excluded from the standard right to cancel, unless it's faulty or not as described. Please check your cutting list carefully before ordering. This does not affect your statutory rights for faulty goods.

Damaged or faulty goods

Please check your order on delivery or collection. If anything arrives damaged, faulty or not what you ordered, it helps us most if you contact us within 48 hourswith your order number and a photo where possible. We'll arrange a replacement or a full refund including any delivery cost, at no charge to you.

This doesn't limit your statutory rights. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days, and you have further rights to a repair, replacement or refund after that.

How to arrange a return

Email sales@plywoodwarehouse.co.uk or call 0333 038 3350 with your order number.
We'll confirm how to return the goods to the yard, or arrange collection for faulty items.
Refunds are made to the original payment method.

For a change-of-mind cancellation, the cost of returning the goods is yours unless they're faulty. Sheet materials can't normally be sent by post: you can drop them back at the yard free of charge, or we can collect them for no more than our delivery charge to your postcode (see delivery & collection). Orders not yet dispatched or collected can be cancelled for a full refund.

Model cancellation form

You don't have to use this form, but you can copy it into an email if it helps.

To: Wilcox Enterprises Ltd (trading as Plywood Warehouse), Unit 1 Kingley Park, Kings Langley WD4 8GW, sales@plywoodwarehouse.co.uk
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Date:

See also delivery & collection and our terms & conditions.