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Privacy policy

How we handle your personal data. Last updated October 2026.

Wilcox Enterprises Ltd (trading as Plywood Warehouse) is the data controller for personal data collected through this website. Our registered office and yard is at Unit 1 Kingley Park, Kings Langley WD4 8GW. Contact us at sales@plywoodwarehouse.co.uk or 0333 038 3350.

What we collect and why

  • Orders — your name, email, phone number, delivery address and what you bought. We use this to take payment, deliver or prepare your order, and provide customer service. Legal basis: performing our contract with you, and our legal obligation to keep tax and accounting records.
  • Payments — handled by Stripe. We receive confirmation of payment but never your full card number.
  • Trade accounts — your business name and type, contact name, email, phone, address and, if you give them, your company and VAT numbers. We use this to review your application, run your account and apply your trade pricing. Legal basis: taking steps to enter into, and performing, a contract with you.
  • Quote requests — your name, email, phone, postcode and the details of what you need, so we can reply with a quote. Legal basis: taking steps at your request before entering into a contract.
  • Basket reminders— if you start checkout but don't pay, we may send one email within a day reminding you what was in your basket, with a link to finish the order. Legal basis: our legitimate interest in following up an order you started (the "soft opt-in" under PECR). You can opt out with the tick box at checkout, or with the link in the reminder email, which stops all future reminders.
  • Offers emails — your email address, if you sign up. We use it to send trade offers and news. Legal basis: your consent. Every email has an unsubscribe link and you can leave at any time.
  • Analytics and advertising— only if you accept cookies (see below): how you use the site and which ads brought you here. When you place an order with cookies accepted, we share your hashed email, phone and address with Google so it can match the sale to our ads ("enhanced conversions"). Legal basis: your consent.
  • Technical data — such as your IP address and browser, which our hosting providers process to deliver the site and keep it secure. Legal basis: our legitimate interest in running a secure website.

Who we share it with

We don't sell your data. We only share it with the providers that run the shop:

  • Stripe — payments
  • Supabase — our database and customer accounts
  • Vercel — website hosting
  • Resend — sending order, account and offers emails
  • Google — analytics and advertising, only if you accept cookies
  • Soro — serves the posts on our blog page

Some of these providers process data in the United States. Where they do, the transfer is protected by the UK–US data bridge or the UK International Data Transfer Addendum to the EU Standard Contractual Clauses.

How long we keep it

  • Order records: six years, to meet tax and accounting requirements.
  • Trade accounts: while your account is open, then as for orders.
  • Quote requests: only as long as needed to respond and follow up.
  • Offers emails: until you unsubscribe.
  • Analytics data: up to 14 months, under Google Analytics' retention setting.

Cookies

We use a small number of cookies and similar storage:

  • Strictly necessary (always on): your basket (stored in your browser), your sign-in session if you have an account, your cookie choice (pw-consent) and your Ex/Inc VAT price preference (pw-vat).
  • Analytics and advertising (only if you accept): Google Analytics (_ga, _ga_*) and Google Ads (_gcl_*) cookies, which last up to two years.

You can change your mind at any time using Cookie Settingsin the footer of every page. If you decline, we remove Google's cookies and the site works exactly the same.

Your rights

You can ask us for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, or to move it to another provider. Where we rely on your consent, you can withdraw it at any time. Email sales@plywoodwarehouse.co.uk. You can also complain to the UK Information Commissioner's Office (ico.org.uk).

Wilcox Enterprises Ltdis registered in England & Wales (company no. 06919224), VAT no. GB 973 7300 08.